Shop Policies and FAQ

 

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Shipping Policy and Rate

Domestic Shipping

Our policy is simple. We will provide free shipping of any item anywhere in the United States via our standard ground service only. No minimum order necessary. 

Shipping Method Shipping and Handling Cost**  Total Delivery Time*
FREE USPS First Class Free 2-8 Days
USPS Priority Mail $7.25 1-3 Days
USPS Priority Mail Express $28.78 1-2 Days

*Delivery Time includes handling, order processing, item selection, packaging, and transportation.

**Shipping costs are non-refundable

International Shipping

International shipping prices are determined by USPS rates. Buyer is responsible for duties or taxes.  

 

Return Policy

Returns

Returns are accepted for absolutely any reason and are free for domestic orders. No questions asked. Simply contact info@ectogasm.net with your order number and we will email you a prepaid label.

Return must be in original condition. Return requests must be made within 30 days of purchase. Returns must be shipped back to us within the 30 days of purchase or within 10 days of receiving your prepaid label. 

We do not cover the cost of return for international orders.

Refunds

We offer full refunds on returned items. Refunds must be made within 30 days of purchase. 

We do not offer refunds on shipping costs. Only for the cost of goods.  

Wrong Address 

We are not responsible for wrong addresses entered for shipping. It is up to the customer to put in their correct address.

Order Status

Wondering when you'll get your order? View your Order History in your account info for order information and updates.

FAQ

Q: Do you do commissions and custom orders?

A: If there is an item you would like customized, (ex: changing the words on a pin or the color of a sticker), we are sometimes able to do that at minimal extra cost. 

We occasionally take commissions, depending on how busy we are. Contact us with your idea and we will get back to you on whether or not we can currently accept a commission.  

Q: My order is lost.

A: We're sorry to hear you haven't received your order yet! If the tracking information shows delivered, please allow 24 hours for it to arrive. Packages can show as delivered even though they are still in transit. 

Still not here? For further assistance, please email guest services at info@ectogasm.net

Q: My order has damaged or missing items.

A: We apologize if your order was received in complete or if items were damaged in transit. 

For damaged items, please email us a picture of the damaged item so we can refund you. We may ask that you return the damaged item using a free prepaid label provided by us. 

For missing items, please emails us so we can either refund you or send you your order. Whichever you prefer. 

Q: Do you sell wholesale or offer discounts on bulk items? 

A: We only offer wholesale to businesses with the intent of resale. If you are interested in selling Ectogasm items in your store, contact us and we will shoot your our line sheet! We would be more than happy to work with you!

Q: My Pin fell off!

A: Ah yes, the eternal struggle. Unfortunately, even the best pins don't always survive the forces of nature. But there are steps you can take to keep your pins from falling off.

Contact Customer Service

Email: info@ectogasm.net
Phone: (213) 357-0223
We will get back to you as soon as possible.