Shop Policies and FAQ

SHIPPING

Cost

Domestic Shipping

Our policy is simple. We will ship any item anywhere in the United States for free. There is no minimum order!

International Shipping

International shipping prices are determined by USPS rates. Buyer is responsible for duties or taxes. 

Shipping & Processing Times

Many items at Ectogasm are made to order, just for you. Allow 1-3 days for most items, and 1-5 days for Apparel. 

 

REFUNDS & RETURNS

Returns

There's not thing wrong with your items, but you're not completely in love with them. That's okay! Returns for domestic orders are completely free. No questions asked. Simply contact info@ectogasm.net with your order number and we will email you a prepaid label.

Return requests must be made within 30 days of purchase. Returns must be shipped back to us within the 30 days of purchase or within 10 days of receiving your prepaid label. 

We do not cover the cost of return for international orders.

Refunds

We offer full refunds on items that arrive damaged or are not as described. Refunds must be made within 30 days of purchase. 

We do not offer refunds on priority shipping or international shipping. Only for the cost of goods.  

 

FAQ

Q: Do you do commissions and custom orders?

A: If there is an item you would like customized, (ex: changing the words on a pin or the color of a sticker), we are sometimes able to do that at minimal extra cost. 

We occasionally take commissions, depending on how busy we are. Contact us with your idea and we will get back to you on whether or not we can currently accept a commission.  

Q: Do you sell wholesale or offer discounts on bulk items? 

A: We only offer wholesale to businesses with the intent of resale. If you are interested in selling Ectogasm items in your store, contact us. We would be more than happy to work with you!

There are no discounts for bulk orders. 

Q: Is your jewelry nickel free?

A: Yes!