Shop Policies and FAQ

 

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Shipping Policy and Rate

Domestic Shipping

Our policy is simple. We will provide free economy shipping of any item anywhere in the United States via our standard ground service only**. No minimum order necessary.

Shipping Method Shipping and Handling Cost*** Delivery Time*
FREE USPS First Class Free 2-5 Business Days
USPS Priority Mail $7.25 1-3 Business Days
USPS Priority Mail Express $28.78 1-2 Business Days

*Delivery Time does not include our processing time. Orders are shipped within 1-3 days of purchase. Additionally, these times are only estimates and cannot be guaranteed, due to our inability to control the postal service. 

** Free Delivery only applies once per order.

***Upgraded shipping costs are non-refundable

International Shipping

International shipping prices are determined by the shipping service's rates. Buyer is responsible for duties or taxes. Shipping costs are non-refundable. 

 

Return Policy

Customer Returns

Returns on regular items (excludes custom products) are accepted for absolutely any reason and are free for domestic orders. No questions asked. Simply contact info@ectogasm.net with your order number and we will email you a prepaid label.

Only approved returns are accepted and refundable. 

Return must be in original condition. Return requests must be made within 15 days of purchase. Returns must be shipped back to us within the 15 days of purchase or within 15 days of receiving your prepaid label. 

We do not cover the cost of return for international orders, nor do we return the cost of international shipping or upgraded domestic shipping.

This policy is for regular orders only. Find out more about our wholesale return and exchange policy. 

Custom items are not eligible for returns or refunds. 

Refunds

We offer full refunds on returns. In order for your return to qualify for a refund, you must have your return request approved by us. Please email us to start the return and refund process.

An item is only eligible for a refund within 30 days of being shipped. 

We do not offer refunds on shipping costs. Only for the cost of goods.  

Wrong Address 

We are not responsible for wrong addresses entered for shipping. It is up to the customer to put in their correct address. If a wrong address is entered, please email us at info@ectogasm.net as soon as possible so we can attempt fix it. 

If we have already shipped your item to the wrong address, we can reship it when it is returned to us. Free shipping only applies once per order, so the buyer is responsible for paying for the second shipping. 

Wholesale Returns and Exchanges

Learn about our wholesale return and exchange policy here. 

Order Status

Wondering when you'll get your order? View your Order History in your account info for order information and updates.

FAQ

Q: Do you do commissions and custom orders?

A: Yes! We offer custom enamel pin design, complete with full professional packaging. See more here. 

Looking for custom artwork, tattoos, and more? Our artist is available for commissions based on her schedule. Please email us at sales@ectogasm.net for more information. 

Q: My order is lost.

A: We're sorry to hear you haven't received your order yet! If the tracking information shows delivered, please allow 24 hours for it to arrive. Packages can show as delivered even though they are still in transit. 

Still not there? For further assistance, please email guest services at info@ectogasm.net

Q: My order has damaged or missing items.

A: We apologize if your order was received incomplete or if items were damaged in transit. 

For damaged items, please email us a picture of the damaged item so we can refund you. We may ask that you return the damaged item using a free prepaid label provided by us. 

For missing items, please emails us so we can either refund you or send you your order. Whichever you prefer. 

Q: Do you sell wholesale or offer discounts on bulk items? 

A: Yes. If you are a retail business, you can apply to Ectogasm's wholesale program. See more information here. Contact us at sales@ectogasm.net to apply.

Q: How do I attach my iron on patch? 

Check out this article for all the details on how to use iron on patches. 

Q: How do I keep pins from falling off? 

A: Ectogasm pins are designed to stay once put, and many have a double backing to keep them extra secure. But if you play rough, here are steps you can take to keep your pins from falling off.

Contact Customer Service

Email: info@ectogasm.net
Phone: (213) 357-0223
We will get back to you as soon as possible.