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Shipping Policy and Rate
Our policy is simple. We will provide free shipping of any item anywhere in the United States via our standard ground service only. No minimum order necessary.
|Shipping Method||Shipping and Handling Cost**||Total Delivery Time*|
|FREE USPS First Class||Free||2-8 Days|
|USPS Priority Mail||$7.25||1-3 Days|
|USPS Priority Mail Express||$28.78||1-2 Days|
*Delivery Time includes handling, order processing, item selection, packaging, and transportation.
**Shipping costs are non-refundable
International shipping prices are determined by USPS rates. Buyer is responsible for duties or taxes.
Returns on regular items (excludes custom products and wholesale) are accepted for absolutely any reason and are free for domestic orders. No questions asked. Simply contact email@example.com with your order number and we will email you a prepaid label.
Return must be in original condition. Return requests must be made within 15 days of purchase. Returns must be shipped back to us within the 15 days of purchase or within 15 days of receiving your prepaid label.
Custom items and wholesale orders are not eligible for returns.
We do not cover the cost of return for international orders, nor do we return the cost of international shipping or upgraded domestic shipping.
We offer full refunds on returns. In order for your return to qualify for a refund, you must have your return request approved by us. Please email us to start the return and refund process.
An item is only eligible for a refund within 30 days of being received or delivery attempted.
We do not offer refunds on shipping costs. Only for the cost of goods.
We are not responsible for wrong addresses entered for shipping. It is up to the customer to put in their correct address. If a wrong address is entered, please email us at firstname.lastname@example.org as soon as possible so we can fix it.
If we have already shipped your item to the wrong address, we can reship it when it is returned to us. Free shipping only applies once per order, so the buyer is responsible for paying for the second shipping.
Wondering when you'll get your order? View your Order History in your account info for order information and updates.
FAQQ: Do you do commissions and custom orders?
A: Yes! We offer custom enamel pin design, complete with full professional packaging. See more here.
Looking for custom artwork, tattoos, and more? Our artist is available for commissions based on her schedule. Please email us at email@example.com for more information.
Q: My order is lost.
A: We're sorry to hear you haven't received your order yet! If the tracking information shows delivered, please allow 24 hours for it to arrive. Packages can show as delivered even though they are still in transit.
Still not there? For further assistance, please email guest services at firstname.lastname@example.org
Q: My order has damaged or missing items.
A: We apologize if your order was received incomplete or if items were damaged in transit.
For damaged items, please email us a picture of the damaged item so we can refund you. We may ask that you return the damaged item using a free prepaid label provided by us.
For missing items, please emails us so we can either refund you or send you your order. Whichever you prefer.
Q: Do you sell wholesale or offer discounts on bulk items?
A: Yes! If you are a retail business, you are more than welcome to join Ectogasm's wholesale program! See more information here. If you are interested in selling Ectogasm items in your store, contact us and we will shoot your our line sheet! We would be more than happy to work with you!
Q: How do I attach my iron on patch?
Check out this article for all the details on how to use iron on patches.
Q: How do I keep pins from falling off?
A: Ectogasm pins are designed to stay once put, and many have a double backing to keep them extra secure. But if you play rough, here are steps you can take to keep your pins from falling off.
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